We offer private consultations, prescriptions, referrals, sick notes, an innovative health app. We are unable to provide you with Fit to participate letters or medicals for work/driving/shotgun licenses.

No, we are a private service, we do not have access to your NHS records. You can remain registered at your local GP surgery.

Yes, If you are already verified or if you can be verified as a UK resident

The doctors all have practiced medicine for a minimum of 5 years, some for many more! All doctors under go continuous training and assessments.

Yes you can choose how to book your appointment based on date and time of appointment, the doctor, what the doctors specialist interest is (such as women’s health) or whether the doctor is male or female.

Yes if appropriate the doctor can issue you with a private prescription.

If you can provide evidence such as a photo of your medication with the sticker of your name, dose, and date issued (ideally within the last 3 months), the doctor in most circumstances will be able to prescribe. There are certain medications like sleeping tablets and strong pain medications that we are unable to prescribe. We can only provide you with a maximum of a one month supply.

The consultations are 20 minutes long. In this time the doctor must complete your consultation notes and any referrals, prescriptions or sick notes. If you feel you need to book a longer appointment – please call customer services to arrange.

We encourage that you book one problem per consultation to allow sufficient time for the doctor to explore the problem and manage you appropriately. If you are not sure if the symptoms are related please ask the doctor. The doctor may ask you to rebook if there is too much to discuss in one consultation.

Please contact customer services in this case. We will get you rebooked at the earliest convenience at no extra charge if the fault is our side/undetermined.

If you are a pay as you go customer then unfortunately if you miss your appointment we are unable to offer you a refund.

If you cancel your appointment upto 4 hours before your appointment starts you will get a full refund. If you are requesting an appointment within 4 hours, you will be charged for the appointment.

CheckUp Health is a brand new telehealth service offering private GP audio and video appointments, sick notes, prescriptions and referrals / "A new enthusiastic digital healthcare provider committed to offer high quality private remote GP consultations as well as pioneering to provide patients a chance to empower their health."

Free appointments are part of our giving back as we launch.

Download the mobile app and follow the process including identification verification. Our Customer Care team is also available via telephone +44 3455652081 or email: [email protected]

No. Do not contact CheckUp Health in urgent or emergency situations where you believe it could escalate to require emergency medical services.

Yes. We will just need to verify your ID and proof of address first. Reach out to us at +44 3455652081 or email [email protected] if you'd like a hand sorting this out quickly.

Absolutely! This is already available on android and iOS.

Please do! To enable you to book an appointment, CheckUp Health requires you to provide information relating to the reason you are requesting the appointment. Please give as much information as possible to aid the doctor in determining the suitability of the appointment. They may advise you to see a doctor in person locally to where you live or ask for further actions such as uploading pictures of the problem or converting from telephone consultation to a video one. The requests for appointments will not be reviewed between the hours of 22.00 – 09.00 hrs. In most cases, the request for appointments will be assessed within 6 hours as this is not an emergency service.

All of our hand-picked, experienced doctors are GPs who are fully qualified to work in the UK, registered with the GMC and active on a Performer's List.

We offer a number of free and heavily discounted appointments for a limited period.

An instant self image (selfie) taken must match a photo ID supplied and a proof of name and address.

It is advised to book an appointment with your registered GP and / or a referral can be made.

Yes! You can request an appointment by gender of the GPs if you prefer, or you can make your request based on a preferred individual GP. Just to warn you though, depending on how flexibile your schedule is, we may not be able to provide you with the preferred GP gender or preferred GP individual at the same time you request the appointment, but we will do our best to accommodate your preferences. CheckUp Health does not make any guarantee whatsoever as to the continued availability of any single Practitioner that you could be connected to on the Platform at any time.

Yes, your appointment can be cancelled through the app or you can contact our Customer Care team via telephone +44 3455652081 or email [email protected]

Yes, this can be done as long as your preferred doctor is available at that time. The consultations are 20 minutes long. In this time the Doctor must complete your consultation notes and any referrals, prescriptions or sick notes. If you feel you need to book a longer appointment, please call customer services to arrange.

At the moment, all of our appointments are with highly experienced GPs, who are able to advise on and treat a wide range of issues. If specialist input is needed, our GPs can do a private referral for you to use to arrange an appointment.

Yes, if appropriate the Doctor can issue you with a private prescription.

The prescriptions you can acquire via CheckUp Health are private prescriptions only. You cannot acquire NHS prescriptions via the Platform. Depending on your preference, the doctor will either send you a token for the prescription that you can take to any pharmacy, or will send the prescription directly to the pharmacy (see 'will my local pharmacy accept a prescription' below). For further information see our full term and conditions available on our website https://checkuphealth.co.uk/terms-conditions/

Yes. However, there are certain medications like sleeping tablets and strong pain medications that we are unable to prescribe. We generally can only provide you with a maximum of a one month supply, with certain exceptions to this one month limit.

If you can provide evidence such as a photo of your medication with the sticker of your name, dose and date issued (ideally within the last 3 months), the Doctor in most circumstances will be able to issue a new prescription. We are only able to issue a limited number of these repeat prescriptions and would recommend continuing to use your usual method of obtaining your prescriptions as a default.

The requests for appointments will not be reviewed between the hours of 22.00 – 09.00 hrs. In most cases, the requests for appointments will be assessed within 6 hours as this is not an emergency service. In the event of an urgent prescription you must contact your registered GP or NHS 111.

You will be charged the current price for a prescription (a private prescription only), which may contain no more than the maximum (7) number of medical items. If you agree with your Practitioner, you need more than the maximum number of medical items. The Practitioner is willing to write you multiple prescriptions. You will be required to purchase multiple prescriptions up to the number you require. For further information see our full term and conditions available on our website https://checkuphealth.co.uk/terms-conditions/

"Yes, if following a consultation with a clinician you are issued a SignatureRx prescription you will have an email, SMS or a message from your clinician with a prescription ID. This will allow the pharmacy to retrieve your prescription. Present your prescription ID and DOB at your local pharmacy and inform them that you have a SignatureRx private electronic prescription (they can redeem this at "www.signaturerx.co.uk".)

There are certain medications like sleeping tablets and strong pain medications that we are unable to prescribe. We can only provide you with a maximum of a one month supply.

An instant self image (selfie) taken must match a photo ID supplied and a proof of name and address.

You will receive a prescription within 24 hours, most will come through straight after your appointment.

After 30 days from the date it was created, the PDF containing your prescription will become an inaccessible file.

Any referral that the Doctor does for you after your appointment will be available the same day for you to download from your CheckUp Health account. You can then inform your insurer of the referral and they will help you arrange your appointment. You can send a copy of your referral to your insurer if they ask for this and it's always a good idea to take a copy along with you to your appointment with the specialist.

"Your referral letter will be available for you to read and download on your CheckUp Health profile the same day as your appointment with us. Any results of investigations that a specialist arranges for you will be sent to the specialist who requested the investigations. They should make a plan with you during your initial appointment how they will convey these results to you and what to expect after your appointment."

Unfortunately this is not an option at this time.

Yes; see above.

Yes the doctors can issue private sick notes for certain periods of time. They are not able to issue 'fit to' (eg 'fit to scuba dive', 'fit to fly') notes at this time.

Absolutely! They are all 100% fully qualified GPs and registered with the UK's GMC. On top of this, our GPs have been selected as they have fantastic experience with remote consulting and are highly rated by patients and colleagues alike.

Not all of our GPs reside in the UK but still come to the UK to work throughout the year.

Yes we have a multilingual clinical and admin team. Other languages spoken by our GPs include Fluent French, Hindi, Urdu, Kannada & Konkani. Intermediate Spanish. Basic Italian and Mandarin Chinese.

The Doctors have all practiced medicine for a minimum of 5 years, most of them for many more than this.

All of our doctors have a recognised Medical Degree with experience practicing as a doctor within the UK. They all undergo regular training and appraisals annually. Many of our GPs also have additional qualifications and skills in areas such as family planning, Women's Health, ENT, Paediatrics amongst others. You will find a list of the doctors specialist interests on their profiles when booking your appointment.

Using the patient app, go into settings (symbol in the top right hand corner) and select "My Profile" or contact our Customer Care team via telephone +44 3455652081 or email [email protected]

Using the patient app, go into settings (symbol in the top right hand corner) and select "My Profile".

Using the patient app, go into settings (symbol in the top right hand corner), scroll to the bottom and click "Logout".

Yes you will prompted to set a 4 digit "app lock PIN".

Using the patient app, go into settings (symbol in the top right hand corner) and select "My Profile", scroll to the bottom and click "Delete account".

Using the patient app, go into settings (symbol in the top right hand corner) and select "Change Password".

Using the patient app, go into settings (symbol in the top right hand corner) and select "Change app lock PIN".

This all depends on your private insurance policy. CheckUp Health provides the referrals that you need to arrange the appointment with your specialist or therapist, but the pricing of the appointment is between you and either who you choose if going direct, or your insurance company if you have private Health insurance policy in place. You will need to check with your insurance policy if you are covered for the referral.

"CheckUp Health is a private service. By using CheckUp Health you understand and accept that the Services are not the same as those provided by the NHS or your NHS GP surgery. You do not have to be registered with an NHS GP to use the CheckUp Health services if you are an adult. CheckUp Health is a connective Platform that enables Customers to consult with Practitioners on a private and self-pay basis from time to time. This is ideal for those who require a same day appointment for non urgent matters, the flexibility of consulting from home, private healthcare, if you're looking for a private referral, prescription or travel frequently but reside in the UK, and are not able to seek medical help. We do not have access to your NHS records. CheckUp Health will share your medical information with your NHS GP only if you agree to this in the consultation. You will be asked everytime you consult with a GP as you may wish certain things to be shared and other more sensitive issues not. The choice to share your medical information/record(s) remains wholly your own."

Please contact our Customer Care team via telephone +44 3455652081 or email [email protected] and they would be happy to assist you with this.

Your subscription covers the cost of the appointment with the doctor, and the doctor's time in writing referrals, sick notes and prescriptions (please note there is a £5 fee for writing prescriptions payable to CheckUp Health only on free appointments). However, please be aware that pharmacies will charge you for private prescriptions and this is not included in CheckUp Health’s fees and charges. CheckUp Health does not accept payment by insurers on your behalf at this time unless expressly provided for in writing by CheckUp Health at its sole discretion.

You can cancel your FREE subscription period at anytime with no fee but you forfeit remaining consultations. For PAID memebership you have 14 days to cancel your membership for a full refund. If you cancel after this period we are unable to offer you a refund on the subscription paid but there will be no fees incurred for cancelling the policy early.

They will need to set up their own CheckUp Health profile with us. They can do this via the app or by contacting our Customer Care team via telephone +44 3455652081 or email [email protected].

You can do this via the app or by contacting our Customer Care team via telephone +44 3455652081 or email [email protected].

Not at present this will be an option in the near future.

Children under the age of 18, Children (0- 18 years old) must be initially registered under a verified adult parent account and have their profile. To register a child, the adult must provide evidence of their parental/guardian responsibility, such as the Child’s Birth certificate or passport with either the same surname as their parents or proof of why the names are different. CheckUp Health will verify this before any appointments are permitted to take place. The adult agrees that they have the authority to provide the data and that it is accurate and up to date.

For a consultation with Children, parents must select only the Video call option. CheckUp Health does not offer telephone consultations with under 18’s for verification and security reasons.

Yes, under a verified adult parent account (the adult agrees that they have the authority to provide the data and that it is accurate and up to date).

We will want to see your child at some point during the consultation, so please book it for a time when they will be around. It's a good idea to have everyone ready for the start of the appointment (adult and child). Then, depending on the age of the child and the concern at hand, we may want some time chatting one on one with you and also with them on their own. Children aged 16-18 years old are deemed to have Gillick Competency unless proven otherwise during the consultation; therefore, they can initially choose to consult without the adult being present. Potentially, young people age 13-16y may be able to consult on their own as well, depending on a doctor's assessment.

Please reach out to our Customer Care team via telephone +44 3455652081 or email [email protected]. Please do this before using our services, otherwise high interest rates on fees may apply (see T&Cs for further info).

We do not store your payment details so this must be provided at the point of each contact. Please do this on the app or by reaching our to our Customer Care team via telephone +44 3455652081 or email [email protected].

If you are a pay as you go customer then unfortunately if you miss your appointment we are unable to offer you a refund. If you cancel your appointment up to 4 hours before your appointment starts you will get a full refund. If you are requesting an appointment within 4 hours you will be charged for the appointment. If you think you are due a refund that you haven't received, you must Contact Us as soon as possible, providing details of the Consultation (Appointment ID) and a full description in writing of the issue or concern you are raising. It is CheckUp Health’s policy to offer refunds only in exceptional circumstances. Such refunds shall be provided in the vast majority of cases as Credits to your CheckUp Health account.