Careers

About CheckUp Health

Welcome to CheckUp Health, a pioneer in AI-driven GP platforms, transforming primary healthcare from Wolverhampton. Developed by a diverse team with over a century of combined experience, we are committed to making digital healthcare accessible and equitable for all. We empower clinicians and GP practice administrative teams with tools that enhance decision-making and streamline workflows. Our platforms support bespoke AI customisation for GPs and feature multilingual capabilities, ensuring healthcare is inclusive. At CheckUp Health, we’re not just a service; we're your partner in revolutionising healthcare.

Recruiting for a Clinical Director & Clinical Safety Officer Role

Position: Clinical Director and Clinical Safety Officer
Location: Remote
Hourly Rate: £85 per hour
Hours: 3 hours per week with occasional extra commitments to be mutually agreed

Who we are: CheckUp Health is a dynamic, ambitious digital health-tech firm committed to building high-quality digital solutions to change the healthcare system as we know it. The current focus is on delivering a GP Prscrice foundation software solution to replace current incumbent GP platforms to cloud-based future focused solutions.CheckUp Health was one of only a few firms selected to be on the Tech Innovation Framework, which the company is progressing through well.

About the Role: An exciting opportunity has arisen to join our dynamic and pioneering team. We are seeking an experienced and dedicated Clinical Director and Clinical Safety Officer to join our team on a part-time remote basis. This role involves appraising the developing system, overseeing clinical operations, and ensuring the highest standards of clinical safety within our organisation. The ideal candidate will bring a wealth of clinical expertise, strong leadership skills, and a commitment to maintaining exceptional safety standards, as well as have ideas to ensure our technology is efficient and problem-solving, making the user experience smoother for clinicians, admins, and patients.

Key Responsibilities

Clinical Leadership:

• Provide strategic direction and oversight for clinical operations.
• Develop and implement clinical policies, procedures, and protocols.
• Ensure clinical practices comply with regulatory standards and guidelines.
• Oversee the clinical performance of the team and provide mentorship and guidance.

Clinical Safety:

• Monitor and evaluate clinical safety standards and practices.
• Conduct regular risk assessments and develop risk mitigation strategies.
• Lead investigations into clinical incidents and implement corrective actions.
• Ensure compliance with health and safety regulations, including patient safety and infection control.

Communication and Collaboration:

• Act as a liaison between clinical staff, management, and external stakeholders.
• Participate in clinical governance meetings and contribute to strategic planning.

Quality Improvement:

• Lead quality improvement initiatives to enhance patient care and safety.
• Implement best practices and innovative solutions to clinical challenges.

Additional Commitments:

• Be available for occasional additional hours as mutually agreed to address urgent clinical issues or participate in special projects.

Qualifications and Experience

Essential:

• A registered healthcare professional with a relevant clinical qualification. Full GMC registration is essential.
• Significant experience in a senior clinical leadership role.
• Strong knowledge of clinical governance, safety standards, and regulatory requirements.
• Excellent communication, leadership, and decision-making skills.
• Ability to work independently and manage time effectively in a remote setting.
• Right to work in the UK and valid visa (if required).
• Photo ID (Passport/Driving Licence).
• DBS (CRB) check on offer of job.
• Up to date with clinical requirements.

Desirable:

• Experience in remote healthcare delivery and telemedicine or the health-tech industry.
• Familiarity with quality improvement methodologies and patient safety initiatives.
• Familiarity with current primary care IT solutions such as EMIS, Docman, Vision.
• A passion for change and growth of digital solutions.

Personal Attributes:

• Strong analytical and problem-solving abilities.
• High level of professionalism and ethical standards.
• Ability to inspire and motivate clinical teams.
• Adaptability and flexibility to meet the needs of a dynamic healthcare environment.

How to Apply: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are suited to this role. Applications should be sent to [email protected] by 30th July 2024.

Equal Opportunity Employer: We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age.

This role offers a unique opportunity to lead and shape a new health platform and ensure clinical safety in a flexible part-time remote capacity, contributing to the high standards of care and safety our organisation upholds.

Click here to apply

Who we are:

CheckUp Health is a new enthusiastic digital healthcare provider committed to offering high quality remote GP consultations as well as pioneering to provide patients a chance to empower their health with our cutting-edge AI app that helps to monitor and manage both Hypertension and Type 2 Diabetes. CheckUp Health is dedicated to improving accessibility of GPs to the public wherever they are at the time, offering a mix of both NHS and private services.

The last few years have confirmed the benefits of video and telephone consultations and it has been essential to maintain access to primary care services. As a result, patients are now much more accustomed to these types of consultations – so there’s no more waiting in a doctors waiting room.

Working with us:

At CheckUp Health we really do appreciate how much team-work matters.

You will under-go induction and continuous training, we are also keen to hear any feedback you have to ensure the platform runs at its full potential for both patients and staff and continues to develop. It’s your chance to get your view on digital services heard and implemented!

Working from home but you will never be alone! There will always be someone available to discuss problems/concerns. We also encourage and support team working- we all can learn a lot from each other. We even have our own whatsapp Pilates group if you’re that way inclined…..!

Work life balance - No daily commute, work from the comfort of your own home and grab a cup of tea when you want!

Our future goals:

To be able to expand the platform into a thriving 7-day service, not only offering appointments but options of remote management/monitoring of chronic diseases in both NHS and private patients.

Further develop the app from offering 6 different languages to 20 plus! To continue to improve the patient, doctor and admin pathways within the NHS, using AI where possible to save clinician time!

What makes us difference:

Here at CheckUp Health we have a Strong ethos for teamwork and looking after our staff and in doing so providing the highest level of care to our patients.

We are the first digital health provider to offer an AI app that will monitor and alert patients of problems with their Hypertension and Type 2 diabetes monitoring.

Job requirements:

• Basic IT knowledge.
• Basic Knowledge of UK Health system (NHS)
• Basic knowledge of medical terms and conditions (or a quick learner!)
• Good communication skills.
• Good teamworking skills.
• Ability to work flexibility.
• Customer service experience will be of benefit in this role.

Responsibilities for customer care:

• Respond to customer service enquiries.
• Respond to prescription queries (logistics, medical questions the doctor on call will help with)
• Basic Tech-trouble shooting – there is an IT team for complicated issues.
• Book, cancel or Rebook patients when required.
• Document any minor complaints for the Clinical Admin Lead to respond to.
• Inform patients the complaints process if wanting to officially complain.
• Courtesy follow up calls at the doctor’s requests to see if needs further input from CheckUp Health.

Responsibilities for doctor care:

• Complete and liaise with the clinicians about any clinical admin forms such referrals, notification of infectious diseases etc. You will be supported by the Clinical Admin lead.
• Basic Tech-trouble shooting.
• Respond to any Clinician cancellation of clinics by contacting registered clinicians to cover, if not having to rebook patients and add extra clinics if necessary. You will have support of oncall doctors and clinical admin lead.

Administration:

• Share any positive feedback with the Clinical Admin Lead.
• Pass any constructive negative feedback to Clinical Admin Lead.
• Report any patient safety issues or concerns to the Clinical Admin Lead.
• Report any IT concerns to Clinical Admin Lead.
• Ensuring appointment slots have been added correctly and matched to the rota.

The contract:

A mix of afternoon and evening shifts over 5 days in shift patterns of 3-4 hours.

Shift time initially will mainly be afternoons and evenings in a set repeating pattern.

As the system grows there will be scope to change your hours.

Competitive hourly rate – 12-week temp contract in view to become salaried.

Training and development opportunities provided.

Advert closes: 14 ^th October 2022

Position will ideally be filled by November and will include training.

Click here to apply.

Job Summary

As a Digital marketing manager, you will be in charge of developing and complete marketing projects according to the organisation's goals and values. You must create efficient, effective advertising strategies in digital spaces to launch CheckUp Health products and services. This role will be central to the efficient running of our digital communications and will require close working with other teams, including member services and administration staff, to grow engagement across key stakeholder groups, both internally with our members and externally with supporters. In this job role, you will:

• Be the main point of contact for our partners’ marketing teams.
• Launch campaigns through CheckUp Health and partner channels to reach our target audiences.
• Provide feedback to Influence product and engineering teams to constantly improve user journey to optimise the success of campaigns.
• Work with the Project Management team to align partner launch plans and coordinate pre and post-launch marketing plans.
• Collaborate with branding and creative team and write excellent creative briefs for exciting new campaigns.
• Work closely with the PR, Design teams to ensure all campaigns are fully integrated, and consider the complete member journey, using research and insights as your starting point.
• Build an up to date picture of our competitive landscape in markets.

Key Knowledge

• Good Knowledge of the UK Health market.
• Knowledge of budget planning, updates and reporting.
• Experience liaising directly with partners and building positive, productive, trusting relationships.
• Ability to analyse campaigns and report results.
• Ability to take ownership of workload and drive projects to completion.
• Affiliate/ Partnership Marketing background (advantage).

Key skills requirements

• Expert-level knowledge of e-commerce and the ever-changing digital marketplace.
• Good IT knowledge.
• Experienced in dealing with complexity and working in fast-paced environments.
• Experience in designing joint marketing strategies and campaigns, obtaining timely stakeholder sign off.
• Technical abilities such as a mastery of SEO (search engine optimization) is necessary.
• An advanced understanding of Internet regulations and standards is a plus.
• Excellent communication skills.
• A confident candidate with good problem solving and teamwork skills.
• Ability to work flexibly covering different roles initially.
• Ability to establish or maintain online brand recognition for the company.

Desired Experience

• We’re looking for someone with 3+ years of experience in a fast-paced marketing role.
• Degree-educated with an ability to think on your feet.
• Experience in working with Commercial and Sales teams.

Package includes

• Competitive rates of pay.
• 28 Days Annual Leave.
• Pension contributions.
• Free subscription to CheckUp Health for you and your family.
• Advert closes 30^th April 2021.
• The position will ideally be filled by the 18th May 2021 for our ‘Pre-launch'.

Click here to apply

Job requirements

• Good IT knowledge.
• Good Knowledge of the UK Health system.
• Good knowledge of medical terms and conditions.
• Excellent communication skills.
• A confident candidate with good problem solving and teamwork skills.
• Ability to work flexibly covering different roles initially.
• To be able to help cover different shift times – some evening and weekend work required.

For the customers

• Manage all customer service enquiries.
• Manage all prescription queries.
• Tech-trouble shooting.
• Rebook patients.
• Deal with a cancel appointment request.
• Deal with all minor complaints.
• Inform patients of the complaints process if wanting to officially complain.
• Courtesy follow-up calls at the doctor’s requests to see if needs further input from CheckUp Health.

For the doctors

• Complete and liaise with the clinicians about any clinical admin forms such as referrals, notification of infectious diseases etc.
• Tech-trouble shooting.
• Respond to any Clinician cancellation of clinics by contacting registered clinicians to cover, if not having to rebook patients and add extra clinics if necessary.
• Monitor demand – if high have the ability after agreement with the Medical director of adding extra clinics at short notice to enable flawless service provision.
• Will need to manage and cover all Clinicians annual leave requests.

Administrations

• Monitor and collate patient feedback.
• Monthly share any positive feedback.
• Pass any constructive negative feedback to the designated Clinical Lead.
• Assist project development by continuously appraising IT system highlighting need for change and improvement.
• Report and patient safety issues or concerns.
• Manage other admins in the team and ensure good rota coverage of clinicians.
• Aiding in pathway/template designs.
• Aiding with marketing plans and discussions.
• An interest in taking over some project lead/ management work would be an advantage.

Package includes

• Flexible working.
• Competitive rates of pay
• 28 Days Annual Leave.
• Pension contributions.
• Free subscription to CheckUp Health for you and your family.
• Advert closes 30^th April 2021.

Click here to apply

Job requirements

• Basic IT knowledge
• Basic Knowledge of UK Health system
• Basic knowledge of medical terms and conditions
• Good communication skills
• Good teamworking skills
• Ability to work flexibility

For the customers

• Respond to customer service enquiries
• Respond to prescription queries (logistics, medical questions the doctor on call will help with)
• Basic Tech-trouble shooting – there is an IT team for complicated issues.
• Rebook patients when required
• Deal with cancel appointment request
• Document and minor complaints for the Clinical Admin Lead to respond to.
• Inform patients the complaints process if wanting to officially complain
• Courtesy follow up calls at the doctor’s requests to see if needs further input from CheckUp Health.

For the doctors

• Complete and liaise with the clinicians about any clinical admin forms such referrals, notification of infectious diseases etc. You will be supported by the Clinical Admin lead.
• Basic Tech-trouble shooting
• Respond to any Clinician cancellation of clinics by contacting registered clinicians to cover, if not having to rebook patients and add extra clinics if necessary. You will have support of oncall doctors and clinical admin lead.

Administrations

• Share any positive feedback with the Clinical Admin Lead
• Pass any constructive negative feedback to Clinical Admin Lead
• Report any patient safety issues or concerns to the Clinical Admin Lead
• Report any IT concerns to Clinical Admin Lead

Hours

• Mainly Evening and Weekend Work in shift patterns of 3-5 hours.
• Shift time initially will range from 18.30 – 22.00, and 09.30 – 14.00 or 10.00 – 14.00,
• As the system grows there will be scope to change your hours.

Package includes

• Competitive rates of pay
• Choice to be paid by the hour via PAYE or annual Salary.
• 28 Days Annual Leave
• Pension contributions
• Free subscription to CheckUp Health for you and your family.
• Training and development

Advert closes: 4^th May 2021

• Position will ideally be filled by the 18^th May 2021 for our ‘Pre-launch’.

Click here to apply

Full Job Description

Over the last year, CheckUp Health has accelerated it’s growth and worked on it’s clinicians and patient-facing products. The solution is ready for launch into the mainstream with most people looking to improve and take control of their health. We are looking for new ways to deploy services across England and drive exciting user experiences.

What you’ll be doing:

Do you have a passion for taking complex technical solutions and writing or creating content to help the world understand and use those solutions?

As a Technical Marketing Engineering Content Creator, you will focus on accelerating the adoption of CheckUp Health Apps and technologies by our customers and users.

To showcase how CheckUp Health products support patients to take control of their health and how organisations and clinicians can work efficiently remotely, save time and money. This role will work with the other members of the technical team, our tech partners and our business leaders to create a wide range of written deliverables and assets.

You should have backgrounds (experience) in video content creation, animation and graphics related content creation, system architecture and apps to help bring together complex technical concepts in easy to demonstrate deployment guides, videos, reference architectures and whitepapers.

Working with CheckUp Health field partners and customers, you will define and create assets to best showcase our technologies to a broad range of customers and vertical segments. These assets will be used in settings such as industry trade shows and training, with the goal of building the right level of content for the audience we are serving.

Internal and external training and webcasts will be a key part of the job. Some travel is required to support client implementation.

What we need to see:

3 years of experience in technical writing; technical content creation and similar documentation creation, curation and publishing.

While not essential, it would be advantageous to have either a:

• Bachelor’s in computer science, engineering or equivalent experience (technology background is helpful).
• Hardware, and software solutions development background, and proven track record working with sophisticated solutions.
• Medical copywriter / content creator background.

Ability to balance multiple projects and constituents and can prioritise under tight deadlines.

Ability to delve into technical details of products and a strong ability to defend opinions with both business and technical partners within the organisation.

Motivated with ability to prioritise tasks and work in a dynamic environment.

Excellent communication skills written, spoken and visual.

Ways to stand out from the crowd.

Do you exude high energy and a positive attitude?

Expertise in virtualisation technology and delivery of virtualised graphics.

Stellar verbal and written communication skills.

Speak and write fluently in more than one language which include but not limited to: English, Hindi, Punjabi, Polish and French.

Developed technical content for online audiences.

Can you effectively engage with social media for work?

Salary is project based and negotiable.

Click here to apply